WHAT IS ISO 9001:2008 AND WHY WE COMPLY AS AN ESTABLISHED CORPORATION

Why is ISO 9001 significant for you as a customer?

ISO 9001 was recognised around the world as a set standard for Quality management systems (QMS). It is the most vastly used QMS standard on the globe because of its highly set standards which have high customer satisfaction benefits. Millions of licences have been issued to industries all over the world. This represents how the business you’re buying goods/services from have been recognised to hold all of the traits for excellent service and consistent product satisfaction. Companies offer a ISO certified training programme for businesses to send their employee’s to. Here at LES we have sent our employee’s to be trained which provides them with the correct way to help run a business to make it as efficient as possible with giving the best possible outcome of customer service.

ISO’s benefits are as follows:

Customer satisfaction- Here at LES we’re known for supplying a product that consistently suits our customers needs with our products that can be customised upon request to deliver a correct, and safe operation that will be more than adequate to meet the customer’s requirements.

Reduced operating costs- We always look for a way to cut prices within the function of the business and also the stock we buy so that we can offer you the best prices currently on the market. Also with copious amounts of improvements not just in the work place but within the products we sell, we will always look for the most paramount functioning products but with a realistic cost that will benefit YOU as a customer!

Improved stakeholder relationships- Having custom around the world means that we gain knowledge on different environments our products will used in. This gives us a better understanding of what product will suit the needs on the environment you’re using the product in. Our wide range of lifting equipment allows us as a business to give a variance of options to comply with the process you’re needing.

Legal compliance- Understand how statutory and regulatory requirements impact your organization and its customers.

Improved risk management- Greater consistency and traceability of products and services means problems are easier to avoid and rectify.

Proven business credentials- Independent verification against a globally recognised industry standard speaks volumes.

Ability to win more business- Procurement specifications often require certification as a condition to supply, so certification opens doors.

Here at Lifting Equipment Stores (LES) we take all of these factors into account which will help us keep a good relationship with our customers which will in turn, incur repeat custom. We’ve given you this information to display what sets LES apart from the rest and how we always go the extra mile to provide a quality service from the enquiry right through to the delivery. If you would like a copy of our certificate pleae do not hesitate to ask, we're available through phone or email and our operating hours are displayed on our website. From all of us here at LES thank you for reading and we hope to hear from you in the near future!